FAQ

1. What makes Glovia hats special?
Each Glovia hat is hand-embellished with premium sequins, rhinestones, and unique design elements. They are statement pieces crafted for bold self-expression and unforgettable moments.

2. Are your hats really handmade?
Yes – every hat is hand-decorated with care and precision, giving each piece its own personality and quality finish.

3. Where are Glovia hats made?
Our hats are crafted in small artisanal workshops where skilled makers focus on quality, design, and detail.

4. Do you ship internationally?
Yes! We currently offer shipping to most European countries. If your country appears during checkout, we’ve got you covered.
If you don’t see your country listed, feel free to contact us – we’ll be happy to check if delivery is possible and provide a custom shipping quote if needed.

5. How much does shipping cost?
Shipping is completely free to all countries we currently ship to.
If your country isn’t listed at checkout, feel free to reach out. We’ll gladly check if delivery is possible and provide a custom shipping rate if needed.

6. How long will it take to receive my order?
Delivery usually takes 7–15 business days depending on your location. You'll receive a tracking number once your order is shipped.

7. Can I track my order?
Yes! Once your order is processed, we’ll send you a tracking link via email.

8. Do you accept returns?
Yes – we accept returns within 14 days of delivery. Items must be unused, in original condition and packaging.

9. How do I start a return?
Contact us via the contact form or email with your order number. We’ll guide you through the return process.

10. Do you offer exchanges?
Currently, we do not offer direct exchanges. You can return the item and place a new order for the one you prefer.

11. Are the hats one-size-fits-all?
Yes – all Glovia Headwear festival caps are designed as one-size-fits-most. They feature a classic structured silhouette and include an adjustable elastic strap that goes under the chin to keep the hat secure during dancing, walking, or wild festival fun.

12. Can I customize a hat?
We currently do not offer custom orders, but we are working on future limited-edition collections – stay tuned!

13. Will the sequins or rhinestones fall off?
Our hats are carefully made and quality-checked. With proper care, the embellishments are long-lasting.

14. How do I care for my hat?
Gently wipe with a damp cloth. Avoid water, pressure, or bending. Store in a cool, dry place in the original packaging.

15. Are Glovia hats unisex?
Absolutely – our designs are for everyone. Style is self-expression, and we celebrate all identities.

16. Can I wear these hats for weddings or special events?
Yes! Many customers wear them for weddings, bachelorette parties, themed events, and Pride parades.

17. Are these hats suitable for performers or drag shows?
Definitely – Glovia hats are loved by drag artists, dancers, and entertainers for their bold presence and sparkle.

18. Do you restock sold-out items?
Sometimes. Limited designs may return based on demand. Sign up for our newsletter to get restock updates.

19. Can I cancel or change my order after purchase?
You have a short window (2–4 hours) to request changes. Contact us immediately if needed.

20. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, and more. All payments are securely processed.

21. Is shopping on your site secure?
Yes – we use encrypted SSL technology to ensure your data and transactions are protected.

22. How do I use my discount code?
At checkout, enter your code in the discount box. Only one code can be applied per order.

23. Can I stack discount codes?
No – only one promotional code can be used at a time per order.

24. How can I get 10% off my first order?
Sign up for our newsletter and receive a 10% discount code instantly via email.

25. Can I sign up for restock alerts?
Yes – on each product page, you can sign up to get notified when an item is back in stock.

26. Do you offer wholesale or bulk pricing?
We do not currently offer wholesale, but feel free to contact us for potential collaborations or partnerships.

27. How are the hats packaged?
Each hat is carefully packed in a sturdy cardboard box to ensure it arrives safely and in great condition. While our packaging is simple and practical — designed to protect your piece in transit — we recommend adding your own finishing touches if you’re gifting it to someone special.

28. Do you support sustainability?
At Glovia, we believe in making fashion more conscious. While we work with carefully selected suppliers, we aim to reduce waste by offering durable products, limiting excess packaging, and encouraging mindful consumption. Our goal is to bring you standout pieces while minimizing our environmental footprint.

29. Can I use your images or videos?
Please contact us before using any of our media. Unauthorized use for commercial purposes is prohibited.

30. Do you have a loyalty or referral program?
We're working on it! Join our newsletter to be the first to know when it launches.

31. Where can I follow Glovia online?
Follow us on Instagram, TikTok, and Pinterest for styling tips and product drops.

32. How often do you launch new designs?
We release new styles regularly – especially around festivals, Pride, Carnival, and themed holidays.

33. Are your hats waterproof?
Our hats are not waterproof. Keep them away from rain and moisture to protect the decorations.

34. Can I gift a Glovia hat?
Yes – Glovia hats make original and memorable gifts for festivals, birthdays, and other special occasions. While we don’t offer gift wrapping or personalized messages, our protective packaging ensures your hat arrives in great condition. You’re welcome to add your own finishing touch if gifting it to someone special.

35. Do you offer digital gift cards?
Yes! Glovia digital gift cards are now available in €25, €50, and €100. They’re perfect for birthdays, festivals, or last-minute gifts — delivered instantly by email and valid on all Glovia products.

36. Will my hat fit with a wig or headpiece?
Most likely yes. Our adjustable fit accommodates wigs, braids, and big hairstyles.

37. Do you collaborate with influencers?
We do! Reach out to us via email or Instagram if you’re interested in collaborations.

38. How do I know my order was successful?
You’ll receive a confirmation email right after placing your order, with all order details.

39. I didn’t receive a confirmation email – what now?
Check your spam/junk folder. If you still can’t find it, contact us and we’ll resend it.

40. Can I change my shipping address after ordering?
If your order hasn’t been processed yet, contact us as soon as possible with the new address.

41. Do you offer express shipping?
Express shipping is not currently available, but we’re working on expanding delivery options soon.

42. What if my item arrives damaged?
Contact us within 48 hours of delivery with photos and your order number. We’ll resolve it quickly.

43. My package hasn’t arrived – what should I do?
Check tracking first. If it’s delayed or lost, contact us and we’ll help investigate.

44. Can I return sale items?
No – items marked as final sale cannot be returned or exchanged.

45. Do you offer discounts for Pride or special holidays?
Yes! Follow us or subscribe to the newsletter to receive promo codes during key celebrations.

48. Can I preorder limited edition designs?
Currently not – but we’re planning to launch exclusive preorders in the future.

49. What’s the best hat for a music festival?
Our bestselling styles like the Rainbow or Gold Spike are perfect for festivals – bold, light, and reflective.

50. Do you sell matching accessories?
Soon! We’re developing matching items like chokers, gloves, and more.

51. How do I contact customer support?
Use the contact form on our site or email us directly – we respond within 24–48 hours on weekdays.