Terms of Service
Last updated: May 23, 2025
Welcome to Glovia (www.houseofglovia.com). These Terms of Service ("Terms", "Agreement") govern your use of our website and services provided by Glovia ("we", "our", "us"). By accessing or using our site, you agree to be bound by these Terms.
1. General Information
This website is operated by Glovia. Throughout the site, the terms “we”, “us” and “our” refer to Glovia. Glovia offers this website, including all information, tools and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
2. Eligibility
To use our Services, you must be at least 18 years old or have the consent of a legal guardian. By using this site, you confirm that you meet this requirement.
3. Products & Orders
All products are handmade or customized and may vary slightly from images shown.
We reserve the right to refuse any order you place with us. In the event that we make a change or cancel an order, we may attempt to notify you via the email or phone number provided at the time of ordering.
4. Prices & Payments
All prices are in EUR and include VAT unless otherwise stated.
Shipping is free within the European Union.
We accept secure online payments via the methods displayed at checkout.
5. Shipping & Delivery
Orders are typically processed within 1–3 business days and delivered within 7–14 business days.
Tracking information is sent via email once your order is shipped.
We are not responsible for customs duties or import taxes incurred outside of the EU.
6. Returns & Exchanges
You have the right to withdraw from your purchase within 14 days from delivery without giving any reason.
To be eligible, items must be unused and in their original packaging.
To start a return, email us at info@houseofglovia.com.
Return shipping costs are covered by the customer, unless the item was defective or incorrect.
Custom or personalized items are non-refundable.
7. Intellectual Property
All content on this site including images, text, graphics, logos and trademarks are the property of Glovia and protected by copyright laws.
You may not reproduce, distribute or exploit any content without our express written permission.
8. Prohibited Uses
You may not use our site or services:
- For unlawful purposes
- To violate any local, EU or international laws
- To infringe upon our intellectual property
- To transmit viruses or malicious code
We reserve the right to terminate your access if you violate any of the prohibited uses.
9. Limitation of Liability
Glovia shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or products.
10. Privacy
Your submission of personal information is governed by our Privacy Policy.
11. Modifications to the Terms
We reserve the right to update or change these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the site constitutes acceptance of those changes.
12. Governing Law
These Terms are governed by the laws of the European Union and the country of our business registration (Poland or Germany, as applicable).
Contact Us
For any questions about these Terms, please contact us at:
info@houseofglovia.com