Privacy Policy

Last updated: May 22, 2025

This Privacy Policy describes how Glovia (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.houseofglovia.com (the “Site”), or otherwise interact with us (collectively, the “Services”).

By using our Site, you agree to the terms of this Privacy Policy.

1. Who We Are

Glovia is an independent fashion brand operated via the Shopify platform. We sell products online to customers worldwide, with an emphasis on festival fashion and statement accessories.

For questions regarding this policy or your personal data, contact us at:
📧 info@houseofglovia.com

2. What Information We Collect

We collect personal data to fulfill orders, provide customer service, improve our store, and conduct legally required recordkeeping.

Data You Provide Directly:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number (optional)
  • Order notes or customer support messages

Data Collected Automatically:

  • IP address
  • Browser and device information
  • Visit behavior (via cookies and Shopify analytics)
  • Referrer source (e.g. Instagram, Google)

Data from Third Parties:

  • Shopify: e-commerce platform
  • Payment providers: Stripe, PayPal (we do not store your full payment details)
  • Email marketing platforms (e.g. Shopify Email)

3. Why We Collect Your Data

We collect and process your data for the following purposes:

  • To process and fulfill your orders
  • To communicate order status and shipping updates
  • To respond to customer inquiries
  • To comply with accounting, tax, or legal requirements
  • To prevent fraud or abuse
  • To send optional marketing emails (only with your consent)
  • To analyze store performance and improve our website

4. Legal Basis for Processing (EU/EEA)

Under the General Data Protection Regulation (GDPR), we process your data based on:

  • Performance of a contract (e.g., fulfilling your purchase)
  • Legal obligations (e.g., recordkeeping)
  • Legitimate interests (e.g., store analytics)
  • Consent (e.g., email marketing — you can withdraw it anytime)

5. How We Use Cookies

We use cookies and similar technologies to:

  • Store your preferences
  • Analyze site performance
  • Enable features like the shopping cart
  • Run marketing and retargeting campaigns

You can manage your cookie preferences through your browser. For more details, visit:
🔗 Shopify Cookie Policy

We honor Global Privacy Control (GPC) signals.

6. How We Share Your Data

We never sell your data. We may share your information with:

  • Shopify Inc. (platform provider)
  • Payment providers (e.g., Stripe, PayPal)
  • Shipping partners and dropshipping providers (to fulfill your order)
  • Marketing services (e.g., email tools, Meta Ads)

We ensure all service providers comply with GDPR or equivalent data protection standards.

7. International Transfers

Our store is hosted by Shopify, whose infrastructure may store and process your data outside the EU. When data is transferred outside the EEA, Shopify ensures appropriate safeguards are in place (e.g., Standard Contractual Clauses).

8. How Long We Store Your Data

We retain your data only as long as necessary, typically:

  • Orders and invoices: up to 10 years (as required by EU tax law)
  • Marketing data: until you withdraw consent
  • Support communications: up to 2 years

9. Your Rights (EU/EEA Customers)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion ("right to be forgotten")
  • Restrict or object to data processing
  • Withdraw your consent at any time
  • File a complaint with your local Data Protection Authority

To exercise any of these rights, please email: info@houseofglovia.com

We may request additional information to verify your identity before processing.

10. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has submitted data, please contact us to delete it.

11. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before sharing data with them.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date above.

13. Contact Us

If you have questions or wish to exercise your rights under this policy:
📧 info@houseofglovia.com
🌐 www.houseofglovia.com